Amazon not clicking with Click & Collect?

Some recent research conducted by Instantly, a provider of audiences and insights tools, came out with an unexpected conclusion that Tesco is leading the way in click & collect at 60%. However, a surprise was that Amazon scored so badly at 16%....

Given that their home delivery is well-nigh perfect, it seem unusual that they are missing such an obvious trick on the more economic alternative from an online supplier’s point of view.

Unless Amazon are cooking up a radical alternative to collection-boxes in stores? 

Aldi-man new fashion range launch

Having landed a few heavy punches on the grocery mults, Aldi is now squaring up to the High Street clothing giants M&S and Next, with its first fashion range for men.

The new summer clothing range includes linen trousers (£9.99), smart chino shorts (£7.99) and Oxford shirts (£6.99), and for those NAMs wanting to avoid being recognised by other Aldi-NAMs, marl zipped hoodies are a must-buy @ £8.99….

Worth at least a store visit, but if you cannot afford to be seen in Aldi, some good in-use pics are available here.

Where is this headed?
Sharp-eyed followers of mens’ fashion will remember that Lidl beat Aldi to it via their launch of a men's fashion range in November 2014.

However, apart from resulting in a little headline-grabbing skirmishing, taking both initiatives together gives another indication of the extent of the discounters’ ambitions in the UK.

In other words, someone at Aldi/Lidl has to be assessing potential opportunities category by category, seeking the right blend of complacent-pricing and tunnel-vision that might respond to a Lidl proper discounting...

It costs little to try, and one discounter’s success automatically provides a pointer for the other…

Meanwhile, one can only imagine the additional disruption in the men’s fashion world should Poundland find a way to follow suit…?

Webification - how The Entertainer is taking the shop floor to new heights in Toy Retailing

If your kids have not already pointed it out, a visit to a branch of Gary Grant’s The Entertainer Toy store will convince you of the merits of experimenting with alternative tech-driven experiences, increasingly integrating e-commerce functionality with in-store environments – a ‘webification’ pointer for other retailers?.

With sales of £107m, ROCE 22.7%. and Net Margins BT of 5.7%, and growing at 13% in the current climate, they are one of the most innovative toy retailers we analyse.

The Entertainer is significantly improving both customer enquiry resolution and conversion, and Click & Collect performance by deploying shop floor tablet devices.  The independent toy retailer is now able to offer a 30 minute Click & Collect service, a development that saw sales via this channel grow by more than 80 per cent over Christmas 2014, accounting  for 35 per cent of the company’s online sales.

The shop floor tablets used by The Entertainer are a great starting point (more at ItProPortal). For example, they can be used to enable easy review of a store’s entire inventory, the traditional in-store equivalent of which would be incredibly laborious, even with the help of a shop assistant.

By arming assistants with a tablet, retailers can provide the shopper with an ‘endless aisle’ experience similar to that of e-commerce. 

Moreover, the devices can also allow assistants to process payments anywhere in-store, and even provide personalised recommendations.

Obviously, exposing your kids to a retailer’s entire inventory carries its own risks, so perhaps a solo store-check might be wiser this time…?

Getting mad, even for seagulls?

                                                                                                                                Pics: Brighton Argus

More about the dog-killers here

"Unexpected Item in the Bagging-Area"

Dear Retailer

Why not keep our little mistakes secret by eliminating 'shout-over' and confining our dialogue to the check-out screen?


Have a User-friendly weekend from the NamNews Team!

A step beyond GSCOP?

Whilst the issue of supplier-retailer trading relationships has become ‘Agenda: Upper Quartile’, and the Code of Practice, in practice, is now being seriously considered by key stakeholders, it could be that suppliers are not raising their sights and expectations to a place that was always the aim of GSCOP, in spirit rather than by the letter of the Code.

Whilst it is obviously important for all parties to understand the detail and practical application of GSCOP, it is important to keep in mind that focusing on the ‘letter’ of the code in legal terms will at best slow down the evolution of what could, and should, be a basis for improved day-to-day dealings between suppliers and retailers.

Meanwhile, there is little point in criticising retailers’ legal departments for helping buyers to avoid falling foul of the letter of the ‘legislation’, that is what corporate lawyers do….  And besides, retailers need, and can afford to employ the best talent available in finding a way forward, especially in unprecedented times…

In fact, should the GCA team ever find themselves in a position to levy a fine of 1% of a retailer’s turnover, they will find themselves opposite a/the best-in-class legal team, entirely focused on provable ‘letter-of-law’ breaches, with the spirit-of-law aspects playing little, if any, part in the process.

The answer for suppliers has to be a company-wide emphasis on evolving a sustainable offer that represents a demonstrable edge over available alternatives, an advantage that is not easily replicated by the competition. In practice, this could mean a supplier has to construct their own portfolio re-set, stripping out any brand/SKU that fails to reach this standard, and live with the consequences.., before Tesco does it on their behalf.

This should be followed by re-negotiation of your existing supplier-retailer relationship to a point beyond GSCOP, a fair-play arrangement where each party’s reward is proportional to relative risk, and the partners collaborate because they want to be in business together, in the full spirit of a mutually productive working relationship…

Over-idealistic, naïve even? 
Would you prefer having to refer to a lawyer’s ‘letter’ for every stroke, and a life where you best energies are wasted on second-guessing your ‘opponents’ on the other side of the buyer’s desk?
There is a better way...

Ikea has created the kitchen of 2025 — and there's no stove or refrigerator

Those of you putting the finishing touches to your 2025 trade strategies might benefit from a skim-through a recent Business Insider article that describes and illustrates Ikea's ideas on how the savvy consumer will manage food preparation in 10 years.

The article gives an overview and pics here, but if you really want to dig into the detail and methodology, best check the Concept Kitchen site.

This give details of
- Smart shelves with induction cooling replacing refrigerators
- Smart table with hidden induction coils to heat pots & pans, replacing the cooker
- Smart waste disposal to aid recycling

Over the top?
Perhaps, but what it could mean is more savvy buying and significantly less waste...
Add to this the increasing tendency for major grocery retailers to expand vertically into food processing to restore profitability, effectively withdrawing demand from the market.

In other words, branded food suppliers have ten years to anticipate and adapt to supply chain dreams that are fast becoming reality...

Why not try a what-if to explore how your encounters with the buyer will reflect the above developments in the coming years?  

Indy Convenience upping the ante?

                                                                                                                    pic: Brian Moore, Edinburgh