Morrisons planning in-store GP surgeries

Morrisons has revealed it is considering following the lead of Sainsbury's and opening GP surgeries in store, in a move that will fuel the debate over the commercialisation of primary care.

Sainsbury's offers free space to GPs wanting to run a surgery in their supermarkets, and has two GP surgeries in place – in stores at Heaton Park, Greater Manchester, and Colne, Lancashire. It announced in June it would be opening six new in-store GP surgeries across the UK.

It appears that Morrisons are looking at the possible provision of GP services in the store environment.

A logical development in that leading-edge supermarkets need to optimise the store visit by enriching the shopping experience. In effect, selling any goods and services that can legally be sold to shoppers…

Any provider of primary care experiencing drift of ‘business/custom’ to the multiples needs to up their game to equivalent levels of appeal in order to reduce or even reverse the flow.. unlikely in the case of the NHS, given current inefficiencies and attitudes to their ‘customers’… 

Supermarket space-race brewing?

Sainsburys buying the Twaites brewery site in Blackburn is merely the latest in a supermarket space-race in a diminishing pool of large-space locations that in many cases already have planning permission.

For breweries to survive in a competitive market, they need to optimise all routes to consumer…, including supermarkets. This results in lower prices, leading to a need for increased efficiencies, tending to make old, town-centre sites less fit for purpose… i.e.


Hertford brewer McMullen has sold its Victorian brewery site to Sainsbury’s

Old Harveys/Robinsons brewery in Ulverston, Cumbria, is also due to be turned into a supermarket.

The Young’s brewery site in Wandsworth, south-west London, is scheduled for redevelopment

The old Vaux Breweries in Sunderland, owned by Tesco but selling to regional development agency.

Meanwhile retail watchers are also keeping an eye on what happens at the Tetley brewery in Leeds, which closed its doors in June after 189 years. 

However, unlike other land grabs by supermarkets, the reaction to the brewery takeovers has been generally positive. 

Selling the site to one of the major multiples provides cash for purpose-built premises out-of-town.

Heritage-wise, the supermarkets can perhaps satisfy some of the people some of the time by attempting to preserve as much as possible of the original site, efficiencies permitting…..

A win-win-win for all?

The ultimate Gen Y office-pod

If you look at the NAM’s workspace of 10 years ago, you will find a cabinet with lots of files, a big desk with mounds of paper on it, bookshelves with reading material, and a lot of general clutter.

Today, all of this is replaced with just one tool: a laptop.

To optimise NAM output, Kogan Technologies have created new work pods which they believe will be the future of office spaces around the world. The chairs are unbelievably comfortable, and they have built-in heating, massage, speakers, and even SD and USB slots to play music.

In fact they look so comfortable it might be worth experimenting with the possible addition of a steering mechanism and four road-wheels for ultimate productivity…

Have a 24/7 ‘working weekend’ from the Namnews Team!

First UK click ‘n collect drive-tru

Tesco are launching Britain’s first drive-thru store at the Tesco Extra store in Baldock, Hertfordshire, tomorrow as a pilot.

The service is aimed at customers who do not want to carry out their weekly shop themselves, but who also do not have time to wait at home for an internet delivery.

Instead they will be able to drive to a dedicated area in a Tesco store at a set time and pick up their shopping without having to leave their car.

The service will be run by the Tesco dotcom team, with customers ordering their groceries online as if they were doing an internet shop, only they will then choose the Click and Collect option.

This will enable them to book a two-hour collection slot and they can pick up their shopping any time within this window.

They will then go to a reserved area in the car park, show a member of staff their shopping reference details and have their goods loaded into their car boot.

The charge for the service is £2, compared with a sliding scale of charges for internet deliveries which starts at £3.
Namtip: Scope to combine with a simultaneous petrol top-up by also offering the pick-up facility at Tesco forecourts?

Like-for-unlike Sales?

The way retailers report their like-for-like sales should be streamlined to reflect factors including the growth of online sales, or risk obsolescence of the measure, according to the KPMG/Synovate Retail Think Tank (RTT).

Currently there are no guidelines to how retailers should report like-for-like sales, which aim to provide a measure of underlying performance by taking out the impact on sales of new or closed stores. Retailers can choose whether they include figures on stores that are being refurbished, whether they include VAT, changes to products, discounts or promotions. That makes it difficult, says the RTT, to compare figures for different retailers.

There is also need for a consistent approach to reporting sales online and from other emerging channels.

RTT recommendations in new white paper:

-       website sales be included in like-for-like sales, except in the case of new website launches

-       trading updates for like-for-like sales should cover a standard period of time, especially over Christmas

-       excluding new and closed stores from like-for-like figures but including stores that are being refurbished

-       like-for-like sales figures should be provided both including and excluding VAT

-       any discounts should be reflected in like-for-like sales at the value that the customer paid

-       future money-off vouchers should only be taken into account at the point of redemption

Assessment of the health and value creation of a retailer requires a balanced view across a much broader set of metrics covering cash generation, profitability, and productivity.

Real issue is whether a retailer is attempting to clarify or obscure its real comparability with competition.

All else is detail….

Betting shops set to outnumber the High Street banks

Bookies are opening at a rate of 11 a month according to the Gambling Commission.

Banks, meanwhile, shut 14 branches a month, many offering up the space to betting shops.

The public may therefore be relieved to find that their access to the two types of gambling establishment remains almost constant, despite difficulties in distinguishing the two…

Think of it as the difference between private and public i.e. if a betting shop fails to make a profit, it goes bust, whilst a failing bank is bailed out by the public purse…its losses socialised whilst its profits are privatised… 

Minding the store…

Apart from the breakdown in civil order, recent riots have focused media attention on invasive shrinkage in retailing  

However, independent retailers can never afford to ignore ‘normal’ stealing by those with legitimate access to the store…

Shoppers spending £70 on groceries can feel that they deserve a small bonus in the shape of a bar of chocolate munched en route to the checkout…

In the same way, low-paid shop staff can form the opinion that inadequate wages somehow legitimise topping-up earnings in kind or from the till…

In other words, whilst it can be legally easier to trap a ‘real’ thief, apprehending someone who does not believe they are stealing presents a moral challenge…

In the case of a hitherto loyal employee, the case becomes even more difficult.

However, given that the theft of £10 from a shop operating on a 2% net margin requires incremental sales of £500 to recover the loss, an independent retailer’s survival can depend on increased surveillance of employees as well as shoppers..

In such cases there can be no grey areas…

Have an non-intrusive weekend, from the NamNews Team!

Charity Shops as Unfair Competition?

They have the potential to serve four purposes in that they offer a social service, enable the recycling of goods, help to raise awareness of the charity and provide a fundraising medium. With increased professionalism in their operations, competition has escalated for customers, goods and volunteers, both with other charities and with established retailers. With approximately 7000 shops generating £170m in profit and more than 160,000 volunteers nationwide, charity shops have several advantages over other retailers

-       80% business rates relief because of charitable status, often a tipping point towards liquidation for regular shops

-       Allowed to gift-aid their profits. This means they receive back the basic rate of tax paid by each customer i.e. the sale of a book in a charity shop for £4 would actually result in the charity receiving £5

-       Ease in paying high street rents. With low staffing costs (a typical charity shop will have one paid, full-time manager and around 16 part-time volunteers) means more of their turnover can go towards paying rent)

Next steps retail consolidation, increased political clout, more choosiness ref donated goods, and coping with some of the issues associated with swimming amongst the bigger fish?

Time for the OFT to check out the sector, if only as a warm-up exercise before reverting to major mults issues?