- Convenient vs. Convenience store the way forward
- Big Space Redundancy: ‘Buy too much, Takes too long’
- Click & Collect, with value add-on services, makes a difference?
- Realistic reality-checking does not mean pessimism…
- Customer-centricity needs to accommodate customer diversity
- Can we tolerate individual loss-making channels within a holistically profitable model?
- (Two hours before the first slide… Powerpoint beware..?)
- Loss of consumer trust – retrievable or simply a feature of savvy consumerism…?
- Back to basics, but in a modern way?
- ‘Chinese consumers save 50% of their income…..’
- Retailers & Suppliers: ‘Consumers won’t notice’ – serious?
- Retailer price-matching can seem like ‘cartel behaviour’ to consumers…
- Forget politicians, ask man in street for the real level of inflation…
- ‘You never hear a child cry in Poundland’ – a pound request is an easy win for parents
- ‘We sell products for a £1, not £1 products’
- ‘Consumers are the smartest on the planet, give them right offerings in superstores and they will come’
- ‘Sorry…..’
A chronological view from the back row of the IGD BIG DEBATE 2015…
