Over the 12 months to 26 December 2020, revenues at the health and beauty retailer slid 14.8% to £1.11bn, with the group blaming the big drop in footfall on high streets around the UK.
NamNews Implications:
- Key with recognition of the importance of online is the fact that many rivals reached this conclusion a year ago.
- And know that online fulfilment cost reduces overall margin.
- Retail recovery will involve breaking the grocery ‘single trip’ habit * i.e. shoppers combining their ‘chemist’ trip with grocery trip for convenience…
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