IGD Big Debating points to ponder over the weekend?

• Convenient vs. Convenience store the way forward
• Big Space Redundancy: ‘Buy too much, Takes too long’
• Click & Collect, with value add-on services, makes a difference?
• Realistic reality-checking does not mean pessimism…
• Customer-centricity needs to accommodate customer diversity
• Can we tolerate individual loss-making channels within a holistically profitable model?
• (Two hours before the first slide… Powerpoint beware..?)
• Loss of consumer trust – retrievable or simply a feature of savvy consumerism…?
• Back to basics, but in a modern way?
• ‘Chinese consumers save 50% of their income…..’
• Retailers & Suppliers: ‘Consumers won’t notice’ – serious?
• Retailer price-matching can seem like ‘cartel behaviour’ to consumers…
• Forget politicians, ask man in street for the real level of inflation…
• ‘You never hear a child cry in Poundland’ – a pound request is an easy win for parents
• ‘We sell products for a £1, not £1 products’
• ‘Consumers are the smartest on the planet, give them right offerings in superstores and they will come’
• ‘Sorry…..’

A chronological view from the back row of the IGD BIG DEBATE 2015…